Navigating today’s healthcare landscape alone can be daunting for some, but for those who choose Iora, a team of professionals stands ready to help. Recounting the old saying, “It takes a village to raise a child,” Iora changes it to read “It takes an entire healthcare team to deliver the best primary care.” An entire healthcare team joins forces to take care of the individual.
“Together with you as team captain, this healthcare team works to support your whole health,” Iora states. “They take the necessary time to listen, to respect and address your questions and concerns.” The team works to help the patient plan and achieve their health goals and offers assistance throughout the entire process.
Each patient’s team consists of a physician or nurse practitioner; a health coach; team nurse; behavioral health specialist, as needed; clinical team manager and operations assistant. A patient’s caregiver is also an integral part of the team.
The operations assistant welcomes the patient each time he or she comes into the practice. They also help with answering phones, scheduling appointments, medication refills, specialist appointments, paperwork and more, depending on a patient’s needs.
At Iora, the primary care provider (PCP) could be a doctor or nurse practitioner. The PCP is responsible for providing patients with their primary health care and overseeing any care they receive outside of the practice. They like to get to know each patient as a person, including what is important to them and any medical issues they face.
The PCP can diagnose, treat and prescribe.
The health coach is there as the patient’s advocate or guide with the goal of helping them get the most out of their visits and overall care. They will assist patients in their health journey, helping them establish and work toward their desired health goals. They are also there to support and connect them with relevant, available resources, both at the practice and within the community.
When needed, the behavioral health specialist offers assistance if habits, behavior, stress, worry, or emotional concerns are interfering with a patient’s daily life or overall health. They work with the patient and the care team to evaluate the mind-body-behavior connection.
The team nurse helps with patient assessment and care, clinical advice, blood draws, treatments, assisting providers with procedures and much more. The nurse also helps the patient understand medications, new diagnoses and lab results.
Iora considers caregivers a key part of its team-based care, especially as many work in patients’ homes and assist them with daily activities. Working alongside the patient and the Iora team, caregivers may often accompany patients during their visits, while also helping to coordinate, support and administer their overall care.
Iora’s team-based care is at the core of its service. Its primary care teams work together to build relationships with patients and offer a unique healthcare experience to provide the best patient care.